The Corporate Office of BSNL has opened a new Grievance redressal Cell for Pensioners. Pensioners can register their grievances online and the above Cell will monitor the action taken on such registered grievances.
There is a similar Grievance registration system operated by Department of Pension in the name of CPENGRAMS. It is very effective.
But, I doubt if our BSNL Corporate Office will show that much efficiency, given their track record. Still pensioners can try and register teir grievances through the new Portal.
The Letter from BSNL CO is attached for your information and publicity among our members.